Compassionate Behavioral Health Care

Compassionate Behavioral Health Care

Where Mental Health Care Matters

Frequently Asked Questions

Answers to common questions about our practice, services, and what to expect

📍 First Visits & Appointments

What should I expect during my first appointment? ▼

Your first appointment is a comprehensive consultation where your provider will take time to understand your history, concerns, and goals. You'll discuss treatment options together and develop a personalized plan. Plan for about 60 minutes — either virtually or in-person at our Sunrise office.

How do I schedule an appointment? ▼

The fastest way is to book directly through our secure online portal. You can also request through our online form, call us at 954-999-5312, or email compassionatebhc@outlook.com. We'll confirm your appointment within 24 hours. If you were referred through Klarity, you can also book directly through their platform.

What forms do I need to complete before my first visit? ▼

New patients should complete our General Intake Form, Controlled Substance Agreement, HIPAA Privacy Notice, and Financial Policy. All forms are available for download on our Patient Forms page. Please bring completed forms to your first appointment or email them beforehand.

💻 Telehealth & Virtual Care

Do you offer telehealth appointments? ▼

Yes! We offer secure, HIPAA-compliant telehealth appointments for patients throughout Florida. You can attend from the comfort and privacy of your own home. Both virtual and in-person options are available for most appointments.

What do I need for a telehealth appointment? ▼

You'll need a device with a camera and microphone (smartphone, tablet, or computer), a private space where you feel comfortable talking, and a stable internet connection. We'll send you a secure link before your appointment — no special software needed.

Can I switch between telehealth and in-person visits? ▼

Absolutely. You can choose telehealth or in-person for each appointment based on what works best for you. Some patients prefer the convenience of virtual visits, while others prefer face-to-face interaction. We accommodate both.

💳 Insurance & Payments

What insurance plans do you accept? ▼

We accept Cigna, UnitedHealthcare, Carelon Behavioral, Simply Health, First Health, Oscar, Magellan, and Tricare. If you don't see your plan listed, contact us — we may still be able to help or offer self-pay options.

What if I don't have insurance? ▼

For patients without insurance or with out-of-network plans, we offer competitive self-pay rates. We can also provide a superbill for you to submit to your insurance for potential reimbursement. Call us to discuss options.

Do I need to verify my insurance before my appointment? ▼

We recommend verifying your coverage and benefits before your first appointment. Insurance plans and coverage can change. We're happy to help you understand your benefits — call us at 954-999-5312.

💊 Treatment & Medication

What is medication management? ▼

Medication management involves the careful selection, prescription, and ongoing monitoring of psychiatric medications. Your provider will work with you to find the right medication plan, adjust dosages as needed, and monitor for effectiveness and side effects — always in collaboration with you.

Will medication be part of my treatment plan? ▼

Not necessarily. Medication is one tool among many. Your treatment plan is personalized based on your needs and preferences. Some patients benefit from medication, others from therapy referrals, lifestyle changes, or a combination. We discuss all options with you before making any decisions.

Is my information kept confidential? ▼

Absolutely. We are a HIPAA-compliant practice. Your health information is protected under federal law and handled with the utmost care. Information is only shared with your written consent, except in rare circumstances required by law (such as imminent safety concerns).

🌍 Language & Accessibility

What languages do you provide care in? ▼

We provide care in English, Spanish, French, and Creole. We believe mental health care is most effective when delivered in the language you're most comfortable with. Simply let us know your preference when scheduling.

Where is your office located? ▼

Our office is located at 8360 W. Oakland Park Blvd., Suite 107, Sunrise, FL 33351. Appointments are by appointment only. Telehealth is available to patients throughout Florida.

Still Have Questions?

We're happy to help — reach out any time.

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Resources & Blog

Helpful articles, mental health resources, and practice updates — all in one place.

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